FAQs
Why choose PC-ER?
PC-ER is a different type of computer company. We aren't your average geeks.
Ok.. we ARE geeks but we care about a lot more than just computers and technology.
We build relationships with our clients and the community around us.
We want to make sure YOUR needs are met. That's our #1 goal. We are a company you can trust!
What's with the mouse?
Our mouse's name is Chip. Well.. actually it's Poindexter Chip Mouse (P.C. Mouse.. get it?) but he hates
the name Poindexter so we just call him Chip. We wanted a warm friendly face associated with our company and we
think Chip does a great job! His smile embodies what we are all about.
Why a custom computer system? Why not just buy a (insert computer brand name here)?
Quite frankly, we see this as a customer service issue. It seems that most of the brand name computers these
days are made with a price point in mind and not with the owner's best interest in mind.
Corners are cut to shave a few dollars here and there and that leads to problems down the road.
Fans that should be there are missing. Cheap, underpowered power supplies are used.
Flimsy motherboards and other parts are made into some of these machines.
Most smaller computer businesses have gone away from building their own machines. They will purchase what are
called "White Box" computers and they stick a label on it and call it theirs. At PC-ER, we don't do that.
We carefully select only the best components to make what we think is the best computer out there. If we are
going to put our name on it, we are going to make sure that it is something we are proud to attach to our
name and you can be sure that it is a quality machine!
Your hours aren't very convenient, what can you do about that?
We are sorry that our hours don't work for everyone. We would love to be open
more often, but it is cost prohibitive for us right now. Our current hours of
10am-5pm Monday-Friday are the hours in which our front desk is normally
staffed, however you will often find someone there later in the evenings and
sometimes on weekends. We also can schedule appointments or schedule time to
pick up and drop off systems after hours or on days we are normally closed. We
know other places charge extra for this service, but we do not! We also know
other's will say off hours appointments are available but don't really mean it,
but we do! We don't mind doing anything it takes to make it more convenient for
you!
Why do you have a "374" phone number? Is it a local call?
We use a VoIP service for our telephone service. Because of that, we can choose
where our number originates. We chose to have a "374" exchange because it is
local to Anderson, IN and therefore expands the area that can call us locally.
If you can call any Anderson, IN number locally, you can call us without the
area code!
I've noticed that you are closed on holidays. Why is that?
We believe in giving our employees time off on holidays to spend time with family
and friends, therefore we close on those days and give them the time off in
order to do that. We apologize if this is inconvenient for you. As mentioned
above, please feel free to contact us to schedule appointments out of our normal
business hours.
Ask Us Your Question:
Use our contact page to ask us your question!
